Tech Blurb

Staying in contact with the customers is essential to maintaining a working relationship. This is most often done via the email system and direct calling. The days of the paper newsletters are beginning to fade, but these are still used by many businesses, especially more traditional business. However, some of this contact can turn a [...]

If your call center is being bogged down with excessive hold times and multiple department transfers, you might be considering the purchase of call center software that can eliminate some of your problems. It’s true that customers who don’t experience satisfaction with their call center encounters are less likely to return for further purchases or services.