Tech Blurb

Today’s call centers are fast paced and filled with tons of information. Call centers use the combined technologies of the computer and phone to satisfy clients and to generate sales. This powerful technology is called computer telephony integration. Powerful state of the art tools are needed for call centers to handle the many incoming phone [...]

Human error is a problem that will never truly have a solution in the business world.  Even the best of employees are going to make mistakes from time to time, nobody is perfect and expecting perfection from an employee is just a poor decision.  Just because errors are going to happen though doesn’t mean that [...]