Tech Blurb

Sales teams are difficult to run and administer.  When the sales team does poorly, it falls directly to the manager to improve or otherwise take the blame for the performance.  Poor performers aside, the key to actively motivating and creating sales is to empower your salespeople with the appropriate tools, and, when necessary, taking the [...]

So you made a smart move. You purchased Salesforce.com and your organization is already starting to reap the benefits. Now it’s time to up the ante: It’s time for salesforce CTI integration. With salesforce CTI integration, your customer service department or outbound sales center can save a lot of time and money… and keep your [...]

Phones are a big part of your business. They ring constantly, and your office is always full of the buzz of voices as your customer service representatives help each customer the best way they can. Unfortunately, your computer system is slow and outdated, and neither of those things is good for business. Do you want [...]

As one of the most basic features of any efficient call center today, computer telephony integration can be considered a necessity in the field of high volume customer calls.  With the constant evolution of technology, you can find many things that will help your business become more effective.  The key is to find the most [...]

Everyone wants his or her company to be more efficient. Running a smooth operation in today’s business world is important if you want to succeed. One of the greatest and simplest ways that you can give your company an edge is to incorporate Salesforce CTI integration into your company. It won’t take very long before [...]